Jira Service Management

{"xsrfToken":"69115bf51877bae4ed4809731c8a8de5560599d5_lout","branding":{"id":"1","key":"net","name":"NetTutor","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/107","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0e6478","headerLinkHoverBGColor":"#0e6478","headerBadgeColor":"#0e6478"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/80e7742b-ac62-4944-806f-b6a24966a0b8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGJjMzk2Yy01Y2Q1LTRiNjYtYWE3MC03N2YzNmFhYzk5OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgwZTc3NDJiLWFjNjItNDk0NC04MDZmLWI2YTI0OTY2YTBiOCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MDY4OTUsIm5iZiI6MTczNDgwNjI5NX0.mPTK-nrbjCIBhbraVpTPrAJnfm_Bl9XcIzgEmfmIYvw&client=28bc396c-5cd5-4b66-aa70-77f36aac998d&mode=fit","logoId":"80e7742b-ac62-4944-806f-b6a24966a0b8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0bb196de-6977-4c40-babd-296a67c394b4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGJjMzk2Yy01Y2Q1LTRiNjYtYWE3MC03N2YzNmFhYzk5OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiYjE5NmRlLTY5NzctNGM0MC1iYWJkLTI5NmE2N2MzOTRiNCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MDY4OTUsIm5iZiI6MTczNDgwNjI5NX0.51i3HREm6Q1K__P8Y5ZqdCTchIxxvv7ftv3DfUfxCnc&client=28bc396c-5cd5-4b66-aa70-77f36aac998d&height=300&mode=fit","bannerMediaApiFileId":"0bb196de-6977-4c40-babd-296a67c394b4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"net","projectId":12701,"serviceDeskId":1,"name":"NetTutor","description":"Welcome to the NetTutor Help Center! Whether you’re just getting started or need a little help, our knowledge base is packed with informative articles designed to answer common questions and offer useful advice. Search the knowledge base at the top of this page or click on one of our popular articles below. If you’d rather connect with a member of our Customer Care team, please create a support ticket using an option at the bottom of this page. We're ready to help! Popular articles from our knowledge base:\n• <a href=\"https://linksystems.atlassian.net/servicedesk/customer/portal/1/article/1316847761\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Drop Off a Paper</a>\n• <a href=\"https://linksystems.atlassian.net/servicedesk/customer/kb/view/2359302\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Retrieve My Reviewed Paper</a>\n• <a href=\"https://linksystems.atlassian.net/servicedesk/customer/portal/1/article/1316847851\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Drop Off a Question</a>\n• <a href=\"https://linksystems.atlassian.net/servicedesk/customer/kb/view/631734360\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Retrieve My Question Feedback</a>\n• <a href=\"https://linksystems.atlassian.net/servicedesk/customer/portal/1/article/8159244\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to View the Drop-In Tutoring Schedule</a>\n• <a href=\"https://linksystems.atlassian.net/servicedesk/customer/portal/1/article/8519681?src=-1771697334\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Meet with a Tutor for a Live Drop-In Session</a>\n• <a href=\"https://linksystems.atlassian.net/servicedesk/customer/portal/1/article/2903474213\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to Meet with a Tutor for a Scheduled Session</a>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"1","name":"Can't find the help you need?","descriptionHtml":"Please submit an inquiry for assistance.","callToAction":"Can't find the help you need?","introHtml":"Please submit an inquiry so we can assist you.","icon":13812,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13812","groups":[1],"key":""},{"id":"234","name":"Pisces Landing Page - Adding a Custom Card","descriptionHtml":"Custom cards are available to users with an active Pisces license. Complete the form below, and we'll add a custom card to your Pisces Landing Page.","callToAction":"Pisces Landing Page - Adding a Custom Card","introHtml":"Add a custom card to your Pisces Landing Page.","icon":13839,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13839","groups":[1],"key":""},{"id":"240","name":"Pisces Landing Page - Adding Custom Messages","descriptionHtml":"","callToAction":"Pisces Landing Page - Adding Custom Messages","introHtml":"Add custom messages that display to your students as they navigate our platform.","icon":13840,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13840","groups":[1],"key":""},{"id":"239","name":"Pisces Landing Page - Customizing the Language","descriptionHtml":"","callToAction":"Pisces Landing Page - Customizing the Language","introHtml":"Customize the language on your Pisces Landing Page.","icon":13841,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13841","groups":[1],"key":""},{"id":"238","name":"Pisces Landing Page - Customizing the Look","descriptionHtml":"","callToAction":"Pisces Landing Page - Customizing the Look","introHtml":"Customize the look of your Pisces Landing Page.","icon":13842,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13842","groups":[1],"key":""},{"id":"181","name":"Accommodation Request","descriptionHtml":"","callToAction":"Accommodation Request","introHtml":"","icon":13791,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13791","groups":[],"key":""},{"id":"101","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"","icon":12032,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12032","groups":[],"key":""},{"id":"233","name":"Pisces Branding","descriptionHtml":"Complete the form below, and we'll customize your Pisces Landing Page! You can select all your own colors or choose from one of our pre-built themes. We encourage you to reference our detailed branding guide while making these selections. You can access that guide here: <a href=\"https://linksystems.atlassian.net/wiki/spaces/NKB/pages/3257597953/Pisces+Customization+Guide\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Pisces Customization Guide</a>.","callToAction":"Pisces Branding","introHtml":"Brand your Pisces Landing Page","icon":13766,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13766","groups":[],"key":""},{"id":"237","name":"Pisces Branding Request","descriptionHtml":"","callToAction":"Pisces Branding Request","introHtml":"Brand your Pisces Landing Page.","icon":13766,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13766","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,238,239,234,240]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6425c48f-ce7a-3996-a8a8-cb3655939999","appLinkName":"Confluence (linksystems.atlassian.net)","appLinkUrl":"https://linksystems.atlassian.net/wiki","spaceKey":"NKB","spaceName":"NetTutor Knowledge Base","spaceUrl":"https://linksystems.atlassian.net/wiki/display/NKB","isServer":false},"labels":[],"projectKey":"NET","serviceDeskId":1,"kbLinkDomainURLs":["https://linksystems.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NET","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGJjMzk2Yy01Y2Q1LTRiNjYtYWE3MC03N2YzNmFhYzk5OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyNzAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4MDc0OTUsIm5iZiI6MTczNDgwNjI5NX0.xK2PQja3qurtz5KqYzoDpmk1N-IHCAsnEbeLA3cIK5U","targetCollection":"upload-project-12701","endpointUrl":"https://api.media.atlassian.com","clientId":"28bc396c-5cd5-4b66-aa70-77f36aac998d","tokenDurationInMins":20}},"kbPage":{"id":1449328766,"title":"How to Activate Audio/Video Functionality (Student)","url":"https://linksystems.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1449328766","space":{"key":"NKB","name":"NetTutor Knowledge Base","id":884737},"serviceDeskIds":[1,60],"appLinkId":"6425c48f-ce7a-3996-a8a8-cb3655939999","idInString":"1449328766","projects":[{"projectId":12701,"serviceDeskId":1,"portalId":1},{"projectId":15240,"serviceDeskId":60,"portalId":60}]}}