{"xsrfToken":"b3b872e5b374fe6e2986548cbc7715e5d6b98b98_lout","branding":{"id":"50","key":"tt","name":"Tutoring Team","portalBaseUrl":"/servicedesk/customer/portal/50"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/80e7742b-ac62-4944-806f-b6a24966a0b8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGJjMzk2Yy01Y2Q1LTRiNjYtYWE3MC03N2YzNmFhYzk5OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgwZTc3NDJiLWFjNjItNDk0NC04MDZmLWI2YTI0OTY2YTBiOCI6WyJyZWFkIl19LCJleHAiOjE3NDI3NTAwNzMsIm5iZiI6MTc0Mjc0OTQ3M30.tWTNtst71jVHqIUoXj5-5tUGpSBSEyzfVbNB7ZjQfIA&client=28bc396c-5cd5-4b66-aa70-77f36aac998d&mode=fit","logoId":"80e7742b-ac62-4944-806f-b6a24966a0b8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0bb196de-6977-4c40-babd-296a67c394b4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGJjMzk2Yy01Y2Q1LTRiNjYtYWE3MC03N2YzNmFhYzk5OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiYjE5NmRlLTY5NzctNGM0MC1iYWJkLTI5NmE2N2MzOTRiNCI6WyJyZWFkIl19LCJleHAiOjE3NDI3NTAwNzMsIm5iZiI6MTc0Mjc0OTQ3M30.ikDmJGbeOWH67U7ReDMzIamH4XO3OqIaVdCaQBm-O_Q&client=28bc396c-5cd5-4b66-aa70-77f36aac998d&height=300&mode=fit","bannerMediaApiFileId":"0bb196de-6977-4c40-babd-296a67c394b4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"50","key":"tt","projectId":15216,"serviceDeskId":50,"name":"Tutoring Team","description":"<p><font color=\"172B4D\"> Welcome NetTutor tutors! To ensure you are meeting a school's unique expectations for live tutoring and paper review sessions, stay logged in here whenever you are logged in to NetTutor. </font></p>\n<h4><a name=\"\" target=\"_blank\"></a><font color=\"172B4D\"> ROEs </font></h4>\n<p><font color=\"172B4D\"> Review the Rules of Engagement for a specific school using the option below. </font> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: none;border-color: WhiteSmoke;border-style: outset;border-width: 2px;\">\n <div class=\"panelContent\" style=\"background-color: none;\">\n <h5><a name=\"RulesofEngagementandCourseMaterialshttps%3A%2F%2Flinksystems.atlassian.net%2Fservicedesk%2Fcustomer%2Fkb%2Fview%2F650543140\" target=\"_blank\"></a><a href=\"https://linksystems.atlassian.net/servicedesk/customer/kb/view/650543140\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Rules of Engagement and Course Materials</a></h5>\n </div>\n</div>\n<h4><a name=\"\" target=\"_blank\"></a><font color=\"172B4D\"> Find an Answer </font></h4>\n<p><font color=\"172B4D\"> If you are looking for tutoring tips, our knowledge base contains an extensive collection of articles, written especially to help answer common questions and solve common problems. You can search the knowledge base at any time by using the \uD83D\uDD0Dsearch function at the top of this page. Alternatively, you can look over the TKB contents page by clicking on the link below. </font> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: none;border-color: WhiteSmoke;border-style: outset;border-width: 2px;\">\n <div class=\"panelContent\" style=\"background-color: none;\">\n <h5><a name=\"TutorKnowledgeBaseContentsPagehttps%3A%2F%2Flinksystems.atlassian.net%2Fservicedesk%2Fcustomer%2Fkb%2Fview%2F53739587\" target=\"_blank\"></a><a href=\"https://linksystems.atlassian.net/servicedesk/customer/kb/view/53739587\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Tutor Knowledge Base Contents Page</a></h5>\n </div>\n</div>\n<h4><a name=\"\" target=\"_blank\"></a><font color=\"172B4D\"> Ask for Help </font></h4>\n<p><font color=\"172B4D\"> Need immediate tutoring assistance from the Shift Supervisor on duty? Please call 813-674-0660 ext 244. </font><br class=\"atl-forced-newline\"></p>\n<p><font color=\"172B4D\"> If you're unable to find what you need or still require assistance, you can raise a Tutoring Team request by emailing fortutors@linksystems.atlassian.net or selecting the option below. </font><br class=\"atl-forced-newline\"></p>","portalBaseUrl":"/servicedesk/customer/portal/50","reqTypes":[{"id":"241","name":"Can't find the help you need?","descriptionHtml":"","callToAction":"Can't find the help you need?","introHtml":"<p>Select this option and we'll help you out!</p>","icon":13826,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13826","groups":[56],"key":""},{"id":"133","name":"Can't find the help you need?","descriptionHtml":"","callToAction":"Can't find the help you need?","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":13913,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13913","groups":[],"key":""},{"id":"134","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"","icon":13913,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13913","groups":[],"key":""},{"id":"137","name":"Report a blank or stuck session","descriptionHtml":"","callToAction":"Report a blank or stuck session","introHtml":"<p>Is your session blank or stuck? Use this option to let us know.</p>","icon":13896,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13896","groups":[],"key":""},{"id":"136","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":13865,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13865","groups":[],"key":""},{"id":"128","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Use this options for issues with your computer.</p>","icon":13949,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13949","groups":[],"key":""},{"id":"135","name":"Website whitelist request","descriptionHtml":"<p>Please briefly describe the website(s) and why it (they) will be useful for your tutoring.</p>","callToAction":"Website whitelist request","introHtml":"<p>Please briefly describe the website(s) and why it (they) will be useful for your tutoring.</p>","icon":13917,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13917","groups":[],"key":""}],"reqGroups":[{"id":56,"name":"General"}],"orderMapping":{"56":[241]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6425c48f-ce7a-3996-a8a8-cb3655939999","appLinkName":"System Confluence","appLinkUrl":"https://linksystems.atlassian.net/wiki","spaceKey":"TKB","spaceName":"Tutor Knowledge Base","spaceUrl":"https://linksystems.atlassian.net/wiki/spaces/TKB","isServer":false},"labels":[],"projectKey":"TT","serviceDeskId":50,"kbLinkDomainURLs":["https://linksystems.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":50,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGJjMzk2Yy01Y2Q1LTRiNjYtYWE3MC03N2YzNmFhYzk5OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNTIxNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI3NTA2NzMsIm5iZiI6MTc0Mjc0OTQ3M30.2vKK6xCe1yxQ5I1keYjbD_U4KMIyrTJmZTHw4u8zdf8","targetCollection":"upload-project-15216","endpointUrl":"https://api.media.atlassian.com","clientId":"28bc396c-5cd5-4b66-aa70-77f36aac998d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":241,"projectId":15216,"form":{"name":"Can't find the help you need?","descriptionHtml":"","callToAction":"Can't find the help you need?","intro":"<p>Select this option and we'll help you out!</p>","instructions":"","icon":13826,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13826","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Provide a subject line for your inquiry.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11300","fieldConfigId":"13200","label":"Institution","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["NetTutor"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_13147","fieldConfigId":"16476","label":"Enter your full name.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/50/create/241","requestValidateBaseUrl":"/servicedesk/customer/portal/50/validate/241","calendarParams":{"firstDay":0,"date":"2025-03-23T13:04:33-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6425c48f-ce7a-3996-a8a8-cb3655939999","appLinkName":"System Confluence","appLinkUrl":"https://linksystems.atlassian.net/wiki","spaceKey":"TKB","spaceName":"Tutor Knowledge Base","spaceUrl":"https://linksystems.atlassian.net/wiki/spaces/TKB","isServer":false},"labels":[],"projectKey":"TT","serviceDeskId":50,"kbLinkDomainURLs":["https://linksystems.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGJjMzk2Yy01Y2Q1LTRiNjYtYWE3MC03N2YzNmFhYzk5OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNTIxNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI3NTA2NzMsIm5iZiI6MTc0Mjc0OTQ3M30.2vKK6xCe1yxQ5I1keYjbD_U4KMIyrTJmZTHw4u8zdf8","targetCollection":"upload-project-15216","endpointUrl":"https://api.media.atlassian.com","clientId":"28bc396c-5cd5-4b66-aa70-77f36aac998d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2023-10-24T16:38:37.190400Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[241],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Tutor Ticket","submit":{"lock":false,"pdf":false},"templateFormUuid":"edc42f42-0d35-4ebe-b0f0-8c44d42f524f"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"75ecf670-29ec-499d-b07c-66d31fd1a7a6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"b4cc3aec-576b-4a01-a7ec-5b371fb3fc57"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"bd619e32-32d7-4e65-865f-ee95a893fdfc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":13},"localId":"f2606d3e-e5cc-4619-a244-83f47a285d6b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"3b517029-b47f-4873-984c-68c675fc2ad8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"8628c92c-6ea9-4dd6-a80e-dcfd2f09649d"}},{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Send ","marks":[{"type":"strong"}]},{"type":"text","text":"to submit."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"1f5f8e76-49c8-4f25-a4d4-465f77d51f4b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"c4d236c8-7e5a-4149-8695-78b44db5046e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"f5da2cc7-3b75-4857-a13b-528583a5cfc4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"50ff50d6-bc11-4e80-a7e3-dc500810c87b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"502d70cc-13f6-4dff-a95e-9bdaabff9646"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"864bf7b4-58f6-4028-b1c1-29e02369706d"}},{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Send ","marks":[{"type":"strong"}]},{"type":"text","text":"to submit."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"60a9413d-3435-4256-a73b-eec816a1b642"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"021290e8-29a8-4c68-8ec8-34818f643335"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"71165491-11d8-48ec-a231-9eea1a27f7ca"}},{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Send ","marks":[{"type":"strong"}]},{"type":"text","text":"to submit."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":21},"localId":"838affd8-b270-429a-b8cf-fb5c69a2374d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":22},"localId":"ecc1322d-d0d3-4706-a184-27d0eda7852c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":23},"localId":"329d2e98-8d53-4d3d-a840-56a4fb705b53"}},{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Send ","marks":[{"type":"strong"}]},{"type":"text","text":"to submit."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":25},"localId":"253a47fb-8b35-4d2a-afdd-5f3282482532"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":26},"localId":"59789f01-8fd2-4e7c-97d5-e3d1bc1c07f3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"af6fc064-64a6-4f33-8789-665fa43978c9"}},{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Send ","marks":[{"type":"strong"}]},{"type":"text","text":"to submit."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":29},"localId":"7ed85959-e607-4b23-a896-a7640646af93"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":30},"localId":"26aabffe-b436-45bf-afbf-ce9f3c74f517"}},{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Send ","marks":[{"type":"strong"}]},{"type":"text","text":"to submit."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":34},"localId":"ab487ccb-4c8d-44e0-99cb-29d3a844f907"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":35},"localId":"a3a7b2db-5737-48e2-9cd7-72cc5ed5232a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":36},"localId":"621e9bf1-21de-4851-96c1-e8f6959338af"}},{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Send ","marks":[{"type":"strong"}]},{"type":"text","text":"to submit."}]}]}],"conditions":{"8":{"t":"sh","i":{"co":{"cIds":{"3":["3"]}}},"o":{"sIds":["3"]}},"4":{"t":"sh","i":{"co":{"cIds":{"3":["1","2"]}}},"o":{"sIds":["2"]}},"33":{"t":"sh","i":{"co":{"cIds":{"1":["5"]}}},"o":{"sIds":["8"]}},"20":{"t":"sh","i":{"co":{"cIds":{"1":["3"]}}},"o":{"sIds":["5"]}},"2":{"t":"sh","i":{"co":{"cIds":{"1":["1"]}}},"o":{"sIds":["1"]}},"28":{"t":"sh","i":{"co":{"cIds":{"1":["0"]}}},"o":{"sIds":["7"]}},"24":{"t":"sh","i":{"co":{"cIds":{"1":["4"]}}},"o":{"sIds":["6"]}},"16":{"t":"sh","i":{"co":{"cIds":{"1":["2"]}}},"o":{"sIds":["4"]}}},"sections":{"8":{"name":"If session","conditions":["33"]},"4":{"name":"If session adjustment","conditions":["16"]},"5":{"name":"If report a student","conditions":["20"]},"2":{"name":"If lab","conditions":["4","2"]},"7":{"name":"if other","conditions":["28"]},"3":{"name":"If remotely","conditions":["8","2"]},"6":{"name":"If access request","conditions":["24"]},"1":{"name":"If Desktop Support","conditions":["2"]}},"questions":{"34":{"type":"ts","label":"Provide the BID number associated with the session.","description":"(e.g., ntt0000000)","validation":{"rq":true,"mnc":10,"mxc":10},"choices":[],"questionKey":""},"12":{"type":"cm","label":"Select your browser.","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Firefox","other":false},{"id":"3","label":"Edge","other":false},{"id":"4","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"22":{"type":"rt","label":"Detail your reason(s) for the report.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"26":{"type":"rt","label":"Summarize your access request.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"13":{"type":"cm","label":"Browser","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Firefox","other":false},{"id":"3","label":"Edge","other":false},{"id":"4","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"35":{"type":"rt","label":"Let us know why you are reporting this session.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"ts","label":"Enter HSI Number","description":"e.g., HSI-000","validation":{"rq":true,"mnc":7,"mxc":7},"choices":[],"questionKey":""},"10":{"type":"cm","label":"Select your device.","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"4","label":"Desktop","other":false},{"id":"5","label":"Laptop","other":false},{"id":"6","label":"Chromebook","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"21":{"type":"ts","label":"Provide the BID number associated with the session.","description":"(e.g., ntt0000000)","validation":{"rq":true,"mnc":10,"mxc":10},"choices":[],"questionKey":""},"27":{"type":"at","label":"Attach helpful screenshots for the Support team.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"ts","label":"Enter the correct minute duration for the session.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"29":{"type":"rt","label":"Please let us know how we can help.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"cm","label":"Do you work in our tutoring labs or remotely?","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"I work in the Tampa tutoring lab.","other":false},{"id":"2","label":"I work in the Tempe tutoring lab.","other":false},{"id":"3","label":"I work remotely.","other":false}],"questionKey":""},"19":{"type":"rt","label":"Indicate the reason for the adjustment.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"23":{"type":"at","label":"Attach helpful screenshots for the Support team.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"at","label":"Attach helpful screenshots for the Support team.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"11":{"type":"cm","label":"Select your operating system.","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"Windows","other":false},{"id":"2","label":"macOS","other":false}],"questionKey":""},"9":{"type":"cm","label":"Select your connection type.","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"Hardwired connection","other":false},{"id":"2","label":"Wireless connection","other":false}],"questionKey":""},"6":{"type":"rt","label":"Describe the issue in detail.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"36":{"type":"at","label":"Attach helpful screenshots for the Support team.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"cm","label":"Select the help you need.","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"Desktop Support","other":false},{"id":"2","label":"Session Adjustment","other":false},{"id":"3","label":"Report a Student","other":false},{"id":"5","label":"Report a Session","other":false},{"id":"4","label":"Access Request","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"17":{"type":"ts","label":"Provide the BID number associated with the session.","description":"(e.g., ntt0000000)","validation":{"rq":true,"mnc":10,"mxc":10},"choices":[],"questionKey":""},"25":{"type":"cm","label":"Select account type.","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"NetTutor","other":false},{"id":"2","label":"Sofia","other":false},{"id":"3","label":"Admin Dashboard","other":false},{"id":"4","label":"Queue Monitor","other":false},{"id":"5","label":"Microsoft365","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"14":{"type":"rt","label":"Describe the issue in detail.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"30":{"type":"at","label":"Consider providing screenshots for our Support team.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"at","label":"Attach helpful screenshots for the Support team.","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"edc42f42-0d35-4ebe-b0f0-8c44d42f524f"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2023-10-24T16:38:37.190400Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[241],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Tutor Ticket","submit":{"lock":false,"pdf":false},"templateFormUuid":"edc42f42-0d35-4ebe-b0f0-8c44d42f524f"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"75ecf670-29ec-499d-b07c-66d31fd1a7a6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"b4cc3aec-576b-4a01-a7ec-5b371fb3fc57"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"bd619e32-32d7-4e65-865f-ee95a893fdfc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":13},"localId":"f2606d3e-e5cc-4619-a244-83f47a285d6b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"3b517029-b47f-4873-984c-68c675fc2ad8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"8628c92c-6ea9-4dd6-a80e-dcfd2f09649d"}},{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Send ","marks":[{"type":"strong"}]},{"type":"text","text":"to submit."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"1f5f8e76-49c8-4f25-a4d4-465f77d51f4b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"c4d236c8-7e5a-4149-8695-78b44db5046e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"f5da2cc7-3b75-4857-a13b-528583a5cfc4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"50ff50d6-bc11-4e80-a7e3-dc500810c87b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"502d70cc-13f6-4dff-a95e-9bdaabff9646"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"864bf7b4-58f6-4028-b1c1-29e02369706d"}},{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Send ","marks":[{"type":"strong"}]},{"type":"text","text":"to submit."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"60a9413d-3435-4256-a73b-eec816a1b642"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"021290e8-29a8-4c68-8ec8-34818f643335"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"71165491-11d8-48ec-a231-9eea1a27f7ca"}},{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Send ","marks":[{"type":"strong"}]},{"type":"text","text":"to submit."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":21},"localId":"838affd8-b270-429a-b8cf-fb5c69a2374d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":22},"localId":"ecc1322d-d0d3-4706-a184-27d0eda7852c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":23},"localId":"329d2e98-8d53-4d3d-a840-56a4fb705b53"}},{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Send ","marks":[{"type":"strong"}]},{"type":"text","text":"to submit."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":25},"localId":"253a47fb-8b35-4d2a-afdd-5f3282482532"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":26},"localId":"59789f01-8fd2-4e7c-97d5-e3d1bc1c07f3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"af6fc064-64a6-4f33-8789-665fa43978c9"}},{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Send ","marks":[{"type":"strong"}]},{"type":"text","text":"to submit."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":29},"localId":"7ed85959-e607-4b23-a896-a7640646af93"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":30},"localId":"26aabffe-b436-45bf-afbf-ce9f3c74f517"}},{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Send ","marks":[{"type":"strong"}]},{"type":"text","text":"to submit."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":34},"localId":"ab487ccb-4c8d-44e0-99cb-29d3a844f907"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":35},"localId":"a3a7b2db-5737-48e2-9cd7-72cc5ed5232a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":36},"localId":"621e9bf1-21de-4851-96c1-e8f6959338af"}},{"type":"paragraph","content":[{"type":"text","text":"Click "},{"type":"text","text":"Send ","marks":[{"type":"strong"}]},{"type":"text","text":"to submit."}]}]}],"conditions":{"8":{"t":"sh","i":{"co":{"cIds":{"3":["3"]}}},"o":{"sIds":["3"]}},"4":{"t":"sh","i":{"co":{"cIds":{"3":["1","2"]}}},"o":{"sIds":["2"]}},"33":{"t":"sh","i":{"co":{"cIds":{"1":["5"]}}},"o":{"sIds":["8"]}},"20":{"t":"sh","i":{"co":{"cIds":{"1":["3"]}}},"o":{"sIds":["5"]}},"2":{"t":"sh","i":{"co":{"cIds":{"1":["1"]}}},"o":{"sIds":["1"]}},"28":{"t":"sh","i":{"co":{"cIds":{"1":["0"]}}},"o":{"sIds":["7"]}},"24":{"t":"sh","i":{"co":{"cIds":{"1":["4"]}}},"o":{"sIds":["6"]}},"16":{"t":"sh","i":{"co":{"cIds":{"1":["2"]}}},"o":{"sIds":["4"]}}},"sections":{"8":{"name":"If session","conditions":["33"]},"4":{"name":"If session adjustment","conditions":["16"]},"5":{"name":"If report a student","conditions":["20"]},"2":{"name":"If lab","conditions":["4","2"]},"7":{"name":"if other","conditions":["28"]},"3":{"name":"If remotely","conditions":["8","2"]},"6":{"name":"If access request","conditions":["24"]},"1":{"name":"If Desktop Support","conditions":["2"]}},"questions":{"34":{"type":"ts","label":"Provide the BID number associated with the session.","description":"(e.g., ntt0000000)","validation":{"rq":true,"mnc":10,"mxc":10},"choices":[],"questionKey":""},"12":{"type":"cm","label":"Select your browser.","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Firefox","other":false},{"id":"3","label":"Edge","other":false},{"id":"4","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"22":{"type":"rt","label":"Detail your reason(s) for the report.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"26":{"type":"rt","label":"Summarize your access request.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"13":{"type":"cm","label":"Browser","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Firefox","other":false},{"id":"3","label":"Edge","other":false},{"id":"4","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"35":{"type":"rt","label":"Let us know why you are reporting this session.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"ts","label":"Enter HSI Number","description":"e.g., HSI-000","validation":{"rq":true,"mnc":7,"mxc":7},"choices":[],"questionKey":""},"10":{"type":"cm","label":"Select your device.","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"4","label":"Desktop","other":false},{"id":"5","label":"Laptop","other":false},{"id":"6","label":"Chromebook","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"21":{"type":"ts","label":"Provide the BID number associated with the session.","description":"(e.g., ntt0000000)","validation":{"rq":true,"mnc":10,"mxc":10},"choices":[],"questionKey":""},"27":{"type":"at","label":"Attach helpful screenshots for the Support team.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"ts","label":"Enter the correct minute duration for the session.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"29":{"type":"rt","label":"Please let us know how we can help.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"cm","label":"Do you work in our tutoring labs or remotely?","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"I work in the Tampa tutoring lab.","other":false},{"id":"2","label":"I work in the Tempe tutoring lab.","other":false},{"id":"3","label":"I work remotely.","other":false}],"questionKey":""},"19":{"type":"rt","label":"Indicate the reason for the adjustment.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"23":{"type":"at","label":"Attach helpful screenshots for the Support team.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"at","label":"Attach helpful screenshots for the Support team.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"11":{"type":"cm","label":"Select your operating system.","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"Windows","other":false},{"id":"2","label":"macOS","other":false}],"questionKey":""},"9":{"type":"cm","label":"Select your connection type.","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"Hardwired connection","other":false},{"id":"2","label":"Wireless connection","other":false}],"questionKey":""},"6":{"type":"rt","label":"Describe the issue in detail.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"36":{"type":"at","label":"Attach helpful screenshots for the Support team.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"cm","label":"Select the help you need.","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"Desktop Support","other":false},{"id":"2","label":"Session Adjustment","other":false},{"id":"3","label":"Report a Student","other":false},{"id":"5","label":"Report a Session","other":false},{"id":"4","label":"Access Request","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"17":{"type":"ts","label":"Provide the BID number associated with the session.","description":"(e.g., ntt0000000)","validation":{"rq":true,"mnc":10,"mxc":10},"choices":[],"questionKey":""},"25":{"type":"cm","label":"Select account type.","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"NetTutor","other":false},{"id":"2","label":"Sofia","other":false},{"id":"3","label":"Admin Dashboard","other":false},{"id":"4","label":"Queue Monitor","other":false},{"id":"5","label":"Microsoft365","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"14":{"type":"rt","label":"Describe the issue in detail.","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"30":{"type":"at","label":"Consider providing screenshots for our Support team.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"at","label":"Attach helpful screenshots for the Support team.","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"edc42f42-0d35-4ebe-b0f0-8c44d42f524f"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}