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We're ready to help!</p>\n<h3><a name=\"\" target=\"_blank\"></a><font color=\"172B4D\"> Welcome packages: </font></h3>\n<p>● <b><a href=\"https://linksystems.atlassian.net/servicedesk/customer/portal/47/article/2866446358\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Instructor Welcome Package </a></b></p>\n<p>● <b><a href=\"https://linksystems.atlassian.net/servicedesk/customer/portal/47/article/2475294807\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Student Welcome Package </a></b></p>","portalBaseUrl":"/servicedesk/customer/portal/47","onlyPortal":false,"reqTypes":[{"id":"82","name":"Can't find the help you need?","descriptionHtml":"<p>Please submit an inquiry for assistance.</p>","callToAction":"Can't find the help you need?","introHtml":"<p>Please submit an inquiry so we can assist you.</p>","icon":13817,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13817","groups":[50],"key":""},{"id":"108","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"","icon":12032,"iconUrl":"https://linksystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12032","groups":[],"key":""}],"reqGroups":[{"id":50,"name":"General"}],"orderMapping":{"50":[82]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6425c48f-ce7a-3996-a8a8-cb3655939999","appLinkName":"System Confluence","appLinkUrl":"https://linksystems.atlassian.net/wiki","spaceKey":"NSO","spaceName":"Not Sofia Service","spaceUrl":"https://linksystems.atlassian.net/wiki/spaces/NSO","isServer":false},"labels":[],"projectKey":"NSO","serviceDeskId":47,"kbLinkDomainURLs":["https://linksystems.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":47,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NSO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGJjMzk2Yy01Y2Q1LTRiNjYtYWE3MC03N2YzNmFhYzk5OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNTIwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQxMzE1MTksIm5iZiI6MTczNDEzMDMxOX0.TX3d8DxsjjAgK4Iz7Nj2w6-joDw0CT5sZAGgJax0pBg","targetCollection":"upload-project-15200","endpointUrl":"https://api.media.atlassian.com","clientId":"28bc396c-5cd5-4b66-aa70-77f36aac998d","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! 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